Shipping policy
Last updated: 1 September 2026
We want your Dr.Primal order to arrive as quickly and smoothly as possible. Below you'll find everything you need to know about our shipping process.
Order processing
Orders are typically processed within 1–3 business days after payment has been received (Monday–Friday, excluding public holidays). Once your order has been placed, you'll receive an order confirmation email. As soon as your order has been dispatched, we'll send you a second email containing your tracking information.
Where we ship from
Dr.Primal orders are picked, packed and dispatched by a third-party fulfilment partner on our behalf. Your order ships from their warehouse, and the delivery estimate below depends on where you are in relation to it.
Estimated delivery times
The delivery estimates below begin after your order has been dispatched and do not include our 1–3 business day processing time.
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 3–15 business days |
| United States | 3–15 business days |
| Europe | 3–15 business days |
| Australia | 5–15 business days |
| New Zealand | 5–16 business days |
| Rest of the world | 5–25 business days |
Please note that these delivery times are estimates only. Customs clearance, local courier delays, weather conditions, peak seasons, or other circumstances beyond our control may occasionally result in longer delivery times.
Shipping costs
Shipping costs are calculated at checkout based on your destination and selected shipping method. The total shipping cost will always be displayed before you complete your purchase. From time to time, we may offer free shipping promotions on selected products or orders. Any applicable shipping discounts will be displayed at checkout.
Order tracking
Every order includes tracking. Once your order has been dispatched, you'll receive an email containing your tracking number. Please allow 2–5 business days for tracking information to become active after your shipment has been handed to the carrier.
Multiple items
Orders are dispatched as a single shipment wherever possible, including any free gift items. In the uncommon case that a shipment has to be split, you will not be charged any additional shipping.
Customs, duties and taxes
Most orders are delivered without additional import charges. However, depending on your country or region, local customs authorities may apply import duties, VAT, taxes, or customs processing fees. Any such charges are the responsibility of the customer unless otherwise required by applicable law. If you are unsure whether these charges apply in your country, we recommend contacting your local customs office before placing your order.
Incorrect addresses, lost or delayed shipments
Parcels that are late or lost in transit
Until your parcel is delivered, it is at our risk. If a parcel is lost in transit, you may choose either a replacement or a full refund, at no cost to you.
If your order has not arrived within 10 business days after the end of the estimated delivery window for your destination in the table above, please email help@drprimal.com with your order number. We will open the investigation with the carrier ourselves — you are not asked to chase the carrier. We will keep you updated and settle the order as a replacement or a refund, whichever you prefer.
You do not have to wait that long to get in touch. If tracking has stopped moving or something looks wrong, contact us at any time and we will look into it.
Addresses supplied at checkout
Separately from the above, please ensure your shipping information is accurate before completing your purchase. Dr.Primal cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer. This applies to address errors only. It is not a limitation on our responsibility for parcels lost or delayed in transit, which is set out above.
Nothing in this section affects your statutory rights. Our Refund Policy sets out how refunds and replacements are handled.
Questions?
If you have any questions regarding shipping or your order, we're happy to help. Email help@drprimal.com.